INDIRASWARI, T.; ERNAWATY, E.; SUPRIYANTO, S.; LESTARI, R.; MAHALIA, L. D.; SETYOWATI, A. The challenges to improving patient satisfaction and patient loyalty in public hospitals during a pandemic: A review. International journal of health sciences, [S. l.], v. 6, n. S5, p. 7785–7797, 2022. DOI: 10.53730/ijhs.v6nS5.11692. Disponível em: https://sciencescholar.us/journal/index.php/ijhs/article/view/11692. Acesso em: 20 may. 2025.