ANITHA, M.; HEMANATHAN, M. Analysing the impact of service quality on customer satisfaction in selected private banks services at Chennai City. International journal of health sciences, [S. l.], v. 6, n. S2, p. 10243–10262, 2022. DOI: 10.53730/ijhs.v6nS2.7738. Disponível em: https://sciencescholar.us/journal/index.php/ijhs/article/view/7738. Acesso em: 22 may. 2026.