Anitha, M., and M. Hemanathan. “Analysing the Impact of Service Quality on Customer Satisfaction in Selected Private Banks Services at Chennai City”. International journal of health sciences 6, no. S2 (May 23, 2022): 10243–10262. Accessed May 22, 2026. https://sciencescholar.us/journal/index.php/ijhs/article/view/7738.