https://sciencescholar.us/journal/index.php/ijssh/issue/feed 2025-08-31T00:00:00+00:00 Martha Cecilia Escobar Garcia, Ph.D. ijssh@sciencescholar.us Open Journal Systems <p style="text-align: justify;"><strong>IJSSH</strong> is published in English and it is open to authors around the world regardless of the nationality. It is currently published three times a year, i.e. in <em>April</em>, <em>August</em>, and <em>December</em>.<br />p-ISSN: 2550-701X </p> https://sciencescholar.us/journal/index.php/ijssh/article/view/15711 2025-07-09T16:01:38+00:00 Ni Kadek Sunastri kadeksunastri@gmail.com I Gusti Ayu Suasthi ayusuasthi@unhi.ac.id Ni Made Indiani indianimade@gmail.com

<p>This study examines the use of Neo-Humanistic education in Bali Public School, emphasizing the translation of its philosophical basis into educational methods and character education. Neo-Humanism advocates for universal love, ecological awareness, and rational thought, providing an alternative framework to the conventional curriculum by prioritizing holistic development. A qualitative study design was utilized to collect data through classroom observations, interviews with teachers, administrators, and students, and document analysis. The results indicate that incorporating Neo-Humanistic ideas in Bali Public School fosters students' critical thinking, empathy, and ecological consciousness. Educators implement reflective, inclusive teaching methods, while the institutional culture fosters spiritual and moral development in conjunction with academic success. Challenges encompass curricular inflexibility, insufficient training, and conflicts with standardized evaluation frameworks. The research indicates that Neo-Humanistic education can cultivate 21st-century competencies and character education when accompanied by institutional backing and professional development. This research enhances the discussion on education reform in Indonesia by illustrating the contextual adaptation of various educational philosophies.</p>

2025-07-09T00:00:00+00:00 Copyright (c) 2025 International Journal of Social Sciences and Humanities https://sciencescholar.us/journal/index.php/ijssh/article/view/15738 2025-07-28T07:03:21+00:00 Fika Chandra fikachandra@gmail.com Zakaria Wahab zakwahab1957@gmail.com

<p>This study was conducted to determine the influence of<em> e-service quality </em>dimensions, namely <em>efficiency, fulfilment, system availability, privacy, responsiveness, </em>and <em>contact, </em>on customer satisfaction among users of <em>digital customer service </em>machines at PT Bank Central Asia, Tbk KCP A. Rivai. The population in this study consisted of all customers who used digital<em> customer service </em>machines at PT Bank Central Asia, Tbk KCP A Rivai, totaling 4,703. The sample used in this study consisted of 151 respondents using the Slovin formula. The results of the multiple linear regression analysis showed that <em>efficiency, fulfillment, system availability, privacy, responsiveness, </em>and <em>contact </em>had a positive and significant effect on customer satisfaction. <em>Efficiency </em>is expected to increase the number of digital customer service machines in several branch offices and sub-branch offices, allowing them to have multiple digital <em>customer service </em>machines. <em>Fulfillment </em>is expected to review the items displayed on the customer transaction screen, including the fees incurred for each customer transaction. <em>System availability </em>is expected to increase the number of units, thereby improving the efficiency of service usage for customers. <em>Privacy </em>is expected to maintain the confidentiality of customer personal data and not share it without the customer's consent.&nbsp;</p>

2025-07-27T00:00:00+00:00 Copyright (c) 2025 International Journal of Social Sciences and Humanities