Company performance measurement applying balanced scorecard approach

  • Luh Kadek Budi Martini Faculty of Economics, Universitas Mahasaraswati, Denpasar, Indonesia
  • Ida Bagus Raka Suardana Faculty of Economics, Universitas Pendidikan Nasional, Denpasar, Indonesia
Keywords: balance scorecard, corporate government, employee productivity, financial performance, non-financial performance

Abstract

This research was intended to know how the performance of corporate government (BUMN) in Bali on period 2014-2016. It was reviewed from balance scorecard perspective. It was for to the detection and measures performance. The research concluded (1) the performance was reviewed from financial perspective maximal yet. Due to still found ratios fluctuations, only cash ratio that experience enhanced (2) the performance has been reviewed from non-financial perspective was good perspective (maximal). It was seen from perspective of customer and employee, average achieve satisfied criteria, from average employee productivity level experiences enhanced and from value side manufacturing cycle efficiency more than one.

Downloads

Download data is not yet available.

References

Abofaied, A. (2017). Evaluation of bank's performance by using balanced score card. http://www.zbw.eu/econis-archiv/bitstream/handle/11159/755/'39-1-1297.pdf?sequence=1

Ahmad, Z., Ahmad, Z., Ahmad, I., & Nawaz, M. M. (2010). Balanced scorecard: Is it a spontaneous Performance measurement tool. Interdisciplinary journal of contemporary research in business, 2(2), 100-107.

Ahmed, Z., Bowra, Z. A., Ahmad, I., Nawaz, M., & Khan, M. S. (2011). Performance Measures used by the Commercial Banks in Pakistan within the four Perspectives of Balanced Scorecard. Journal of Money, Investment and Banking, 21, 12-20.

Ashton, C. (1998). Balanced scorecard benefits Nat West bank. International Journal of Retail and Distribution Management, 26(10), 400-407.

Chiang, C. Y., & Lin, B. (2009). An integration of balanced scorecards and data envelopment analysis for firm's benchmarking management. Total Quality Management, 20(11), 1153-1172. https://doi.org/10.1080/14783360903248286

Evans, N. (2005). Assessing the balanced scorecard as a management tool for hotels. International Journal of contemporary Hospitality management, 17(5), 376-390. https://doi.org/10.1108/09596110510604805

Fakhri, G., Menacere, K., & Pegum, R. (2010). Organizational Specificities That Affect The Use Of Corporate Performance Measurements Process In The Banking Sector. Journal of Performance Management, 23(3). https://web.b.ebscohost.com/

Harold, L. (2006). Performance measurement and management of technology in indian banking: new approaches. Contributors, I, Bank net India,(5), 6-18.

Huang, H., & Lin, X. (2006). From strategy to action: the balanced scorecard for commercial banks. Journal of Beijing Institute of Technology (Social Sciences Edition), 8(3), 62-65. http://en.cnki.com.cn/Article_en/CJFDTOTAL-BLDS200603016.htm

Janota, R. M. G. (2008). The Balanced Scorecard in a pharmaceutical company (Doctoral dissertation). https://repositorio.iscte-iul.pt/handle/10071/1148

Kaplan, R. S., & Norton, D. P. (2001). Transforming the balanced scorecard from performance measurement to strategic management: Part I. Accounting horizons, 15(1), 87-104. https://doi.org/10.2308/acch.2001.15.1.87

Kollberg, B., & Elg, M. (2011). The practice of the Balanced Scorecard in health care services. International Journal of Productivity and Performance Management, 60(5), 427-445. https://doi.org/10.1108/17410401111140374

Singh, M., & Kumar, S. (2007). Balanced scorecard implementations global and Indian experiences. Indian Management Studies Journal, 11, 21-39.

Tapanya, S. (2004). Examining the factors which influence performance measurement and management in the Thai banking industry: An application of the balanced scorecard framework (Doctoral dissertation, Murdoch University). http://researchrepository.murdoch.edu.au/id/eprint/337/

Zaman, M. (2004). An Investigation into Balanced Scorecard Implementation in Australian Companies. In IRMA Conference.

Zhang, Y., & Li, L. (2009). Study on balanced scorecard of commercial bank in performance management system. In Proceedings. The 2009 International Symposium on Web Information Systems and Applications (WISA 2009) (p. 206). Academy Publisher. https://pdfs.semanticscholar.org/b115/05d3ef131c549208a84443243771e0fee31e.pdf#page=218

Published
2019-02-12
How to Cite
Martini, L. K. B., & Suardana, I. B. R. (2019). Company performance measurement applying balanced scorecard approach. International Journal of Social Sciences and Humanities, 3(1), 7-13. https://doi.org/10.29332/ijssh.v3n1.247
Section
Articles