Effect of emotional intelligence on counterproductive work behavior with job stress as an intervening variable
Study on civil servants in Mataram City
This study aims to analyze the effect of knowing and analyzing the effect of Emotional Intelligence on Counterproductive Work Behavior, to find out and analyze the influence of Emotional Intelligence on Job Stress and to determine and analyze the effect of Job Stress on Counterproductive Work Behavior on Civil Servants in Mataram City. The population in this study were echelon IV civil servants in the city of Mataram as many as 734 people. The number of samples is 90 people. Data collection techniques were conducted using questionnaires, documentation, and interviews, while the data collection tools used questionnaires. The analytical tool used is PLS (Partial Least Square) with the help of the SmartPLS 3.0 program. The results showed that Emotional Intelligence had a negative and insignificant effect on Counterproductive Work Behavior, Emotional Intelligence had a negative and significant effect on work stress, Job Stress had a positive and significant effect on Counterproductive Work Behavior and Emotional Intelligence had a negative and significant effect on Counterproductive Work Behavior mediated by work stress.
Abdillah, M. R., & Rahmat, A. (2017). Kecerdasan Emosional dan Dampaknya Terhadap Stres Kerja dan Kinerja Karyawan. Jurnal Ekonomi dan Bisnis Islam UIN Imam Bonjol, 2(1), 43-57. https://www.researchgate.net/profile/Muhammad_Abdillah6/publication/319236615
Casmini, S. A., & Hadjam, M. N. R. (2011). Kecerdasan emosi dan kepribadian sehat dalam konteks budaya jawa di yogyakarta (Doctoral dissertation, [Yogyakarta]: Universitas Gadjah Mada). http://repository.ugm.ac.id/89397/
Chang, K., & Smithikrai, C. (2010). Counterproductive behaviour at work: an investigation into reduction strategies. The International Journal of Human Resource Management, 21(8), 1272-1288. https://doi.org/10.1080/09585192.2010.483852
Chiamaka, O., Oguegbe, T. M., & Aguanunu, R. (2014). Exploratory study of job insecurity and entrepreneurial intention as correlates of counterproductive work behaviour. International Journal of Academic Research in Business and Social Sciences, 4(5), 41. http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.671.4584&rep=rep1&type=pdf
Emami, A., Bazargani, A., Mohammadi, A. A., Zardosht, M., & Jafari, S. M. S. (2015). Detection of blaPER-1 & blaOxa10 among imipenem resistant isolates of Pseudomonas aeruginosa isolated from burn patients hospitalized in Shiraz Burn Hospital. Iranian journal of microbiology, 7(1), 7. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4670471/
Ferijani, A., & Rahutami, A. I. (2001). Stres kerja karyawan BPR. Dian Ekonomi, 7(1), 19-34.
Gibson, G. R., & Roberfroid, M. B. (1995). Dietary modulation of the human colonic microbiota: introducing the concept of prebiotics. The Journal of nutrition, 125(6), 1401-1412. https://doi.org/10.1093/jn/125.6.1401
Goleman, D. (2006). Emotional intelligence. Bantam. https://www.iitgn.ac.in/sites/default/files/library_files/2017/21082017.pdf
Greenberg, J., & Baron, R. A. (1995). Behavior in Organization, Englewood Cliff. New Jersey: Prentice-Hall. Gronroos, C.(1990). Relationship approach to marketing in service contexts: the marketing and organizational behavior interface. Journal of Business Research, 20(1), 3-11.
Gruys, M. L., & Sackett, P. R. (2003). Investigating the dimensionality of counterproductive work behavior. International journal of selection and assessment, 11(1), 30-42. https://doi.org/10.1111/1468-2389.00224
Hair, J. F. Black. WC, Babin., BJ, Anderson RE,(2010) Multivariate data analysis, a global perspective. New Jersey. Pearson. Ed, 7, 816.
Handoko, H. (2010). Manajemen Personalia Sumber Daya Manusia, Edisi Kedua. BPFE UGM Persada.
Hartini, S., Kadarsih, S., & Sudrajat, T. (2008). Hukum kepegawaian di Indonesia: berdasarkan surat Dirjen Dikti nomor: 785/D3/LL/2007 tanggal 28 Agustus 2007 perihal undangan sebagai peserta Lokakarya Pendampingan Penulisan Buku Teks 2007. Sinar Grafika.
Luqman, M. K., Javaid, M. F., & Umair, T. (2015). Combined effects of perceived organizational politics and emotional intelligence on job satisfaction and counterproductive work behaviors. European Online Journal of Natural and Social Sciences, 4(4), pp-891. https://www.researchgate.net/profile/Kashif_Luqman/publication/305816664
Manzoor, S. R., Arif, S., & Hassan, S. (2014). Role of capacity building and emotional intelligence on counterproductive work behavior. The Pakistan Journal of Social Issues, 5. https://search.proquest.com/openview/67b305dd41fdf72b10ada177b753d569/1?pq-origsite=gscholar&cbl=2032272
Maulana, F., & Pujotomo, D. (2016). Analisis Pengaruh Kecerdasaan Emosional Karyawan terhadap Perilaku Kerja Kontraproduktif dan Perilaku Positif Anggota Organisasi di Carrefour Dp Mall Semarang. Industrial Engineering Online Journal, 5(2). https://ejournal3.undip.ac.id/index.php/ieoj/article/view/11901
Miao, C., Humphrey, R. H., & Qian, S. (2017). Are the emotionally intelligent good citizens or counterproductive? A meta-analysis of emotional intelligence and its relationships with organizational citizenship behavior and counterproductive work behavior. Personality and Individual Differences, 116, 144-156. https://doi.org/10.1016/j.paid.2017.04.015
Oginska-Bulik, N. (2005). Emotional intelligence in the workplace: Exploring its effects on occupational stress and health outcomes in human service workers. International journal of occupational medicine and environmental health, 18(2), 167-175. https://pdfs.semanticscholar.org/8d37/91e8b74c36607e39b9c154e140c1a53c9ba7.pdf
Penney, L. M., & Spector, P. E. (2002). Narcissism and counterproductive work behavior: Do bigger egos mean bigger problems?. International Journal of selection and Assessment, 10(1?2), 126-134. https://doi.org/10.1111/1468-2389.00199
Piar Chand, M., & Chand, P. K. Job Stressors as predictor of Counterproductive work behaviour in Indian banking sector. http://www.ijaiem.org/Volume3Issue12/IJAIEM-2014-12-14-33.pdf
Raman, P., Sambasivan, M., & Kumar, N. (2016). Counterproductive work behavior among frontline government employees: Role of personality, emotional intelligence, affectivity, emotional labor, and emotional exhaustion. Revista de Psicología del Trabajo y de las Organizaciones, 32(1), 25-37. https://doi.org/10.1016/j.rpto.2015.11.002
Robbins, S. P., Judge, T., & Breward, K. (2003). Essentials of organizational behavior (Vol. 7). Upper Saddle River, NJ: Prentice Hall.
Salami, S. O. (2010). Job stress and counterproductive work behaviour: Negative affectivity as a moderator. The Social Sciences, 5(6), 486-492. http://docsdrive.com/pdfs/medwelljournals/sscience/2010/486-492.pdf
Sugiyono, M. P. P. P. K. (2007). Kualitataif dan R&D, Bandung: Alfabeta, 2010. Sugiyono, Metode Penelitian Kuantitatif kualitatif dan R&D Bandung: Alfabeta.
Uber, S. Metode Penelitian Sosial, 2006. Bandung: Unpar.
Yamani, N. I. K. O. O., Shahabi, M. A. R. Y. A. M., & Haghani, F. A. R. I. B. A. (2014). The relationship between emotional intelligence and job stress in the faculty of medicine in Isfahan University of Medical Sciences. Journal of advances in medical education & professionalism, 2(1), 20. https://www.ncbi.nlm.nih.gov/pubmed/25512914
Copyright (c) 2019 International journal of social sciences and humanities
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Articles published in the International Journal of Social Sciences and Humanities (IJSSH) are available under Creative Commons Attribution Non-Commercial No Derivatives Licence (CC BY-NC-ND 4.0). Authors retain copyright in their work and grant IJSSH right of first publication under CC BY-NC-ND 4.0. Users have the right to read, download, copy, distribute, print, search, or link to the full texts of articles in this journal, and to use them for any other lawful purpose.
Articles published in IJSSH can be copied, communicated and shared in their published form for non-commercial purposes provided full attribution is given to the author and the journal. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
This copyright notice applies to articles published in IJSSH volumes 4 onwards. Please read about the copyright notices for previous volumes under Journal History.