Telemedicine health service innovation and patient satisfaction in West Java

Pri Agung Danarahmanto; Julia Famor Pratami; Emi Rohimi; Regita Novianti Nur Rahmat; Isty Youandinie; Novan Rheza Erlangga; Triska Yolanda; Ridwantoro Ridwantoro

doi:10.53730/ijhs.v6n3.13180

Authors

Pri Agung Danarahmanto
priagung@poltekkesyba.ac.id
Politeknik Kesehatan YBA Bandung, Indonesia
Julia Famor Pratami Politeknik Kesehatan YBA Bandung, Indonesia
Emi Rohimi Politeknik Kesehatan YBA Bandung, Indonesia
Regita Novianti Nur Rahmat Politeknik Kesehatan YBA Bandung, Indonesia
Isty Youandinie Politeknik Kesehatan YBA Bandung, Indonesia
Novan Rheza Erlangga Politeknik Kesehatan YBA Bandung, Indonesia
Triska Yolanda Politeknik Kesehatan YBA Bandung, Indonesia
Ridwantoro Politeknik Kesehatan YBA Bandung, Indonesia

Keywords:

health facilities, relationship, telemedicine health, service innovation, patient satisfaction

Abstract

This study aims to analyze the relationship of telemedicine innovation with inpatient satisfaction, using health care facilities in Bandung, West Java. This study uses a qualitative approach by using triangulation, so it involves three respondents, namely patients using telemedicine, prospective patients using telemedicine, and doctors in health care facilities, with a total of 9 informants. Data were collected utilizing semi-structured interviews. The results revealed that in previous studies clinical atmosphere, quality, cost, and communication were frequently used to assess patient satisfaction. Therefore, this study shows from another perspective and provides a lot of evidence with a high level of security, speed, up-to-date, credibility, and ease of processing are important factors that can also promote patient satisfaction. The novelty was obtained by analyzing patient satisfaction in dental and oral health facilities in Indonesia as a unit of research analysis that had never been done in previous studies.

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