Dimensions of public services: A portrait of irony facilities for disabilities

Taufik   Irfadat; Nurlaila  Nurlaila; Haeril  Haeril; Tauhid  Tauhid

doi:10.29332/ijssh.v4n3.471

Authors

Taufik Irfadat
taufikirfadat@gmail.com
Sekolah Tinggi Ilmu Social dan Ilmu Politik Mbojo, Indonesia
Nurlaila Nurlaila Sekolah Tinggi Ilmu Social dan Ilmu Politik Mbojo, Indonesia
Haeril Haeril Sekolah Tinggi Ilmu Social dan Ilmu Politik Mbojo, Indonesia
Tauhid Tauhid Sekolah Tinggi Ilmu Social dan Ilmu Politik Mbojo, Indonesia

Keywords:

disability services, irony portrait, observations, public services, Sape district

Abstract

The main objectives of this qualitative study are to 1) understand the dimensions of public services, in particular, the ironic portrait of facilities and services for persons with disabilities; 2) knowing strategic steps to increase the capacity of public service providers for persons with disabilities in the Sape sub-district office; 3) know the facilities and infrastructure for persons with disabilities in the Sape District Office. To understand the dimensions of this service as well as the limitations of other disability services at the Sape District office, we collected data through a series of in-depth interviews with persons with disabilities who experience limited services in Sape District. We make observations around the location, as well as process the data documentation needs. Because in reporting the study data, we chose the type of qualitative description. Our data analysis went through several stages, including the coding process, in-depth interpretation, and result retrieval by ensuring that the findings data answered research questions with the principles of the findings' validity and reliability. So the findings are, among others, that adequate service facilities according to the Uandang law have not been fulfilled in Sape Sub-district, for various reasons and obstacles, especially the accessibility facilities.

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