Determinants of a healthy quality environment in public secondary schools in Bahrain

Esra’a Alomari; Abdul Rahman Bin S Senathirajah

doi:10.53730/ijhs.v6nS8.12736

Authors

Esra’a Alomari Cluster of Business Administration, Open University Malaysia, Bahrain, Malaysia
Abdul Rahman Bin S Senathirajah
arahman.senathirajah@newinti.edu.my
INTI International University, Persiaran Perdana BBN Putra Nilai, 71800 Nilai, Negeri Sembilan, Malaysia, Senior Lecturer, Faculty of Business and Communications

Keywords:

total quality management, TQM, quality culture, total quality performance

Abstract

In this study, total quality management TQM principles are being implemented in the secondary school setting in the kingdom of Bahrain. This research examines the extent to which total quality management is used in the educational sector because it has permeated every industry. Additionally, the study sought to investigate the connections between TQM and total quality performance as well as TQM and quality culture. A questionnaire survey was used to explore the phenomenon from instructors' viewpoints. According to teachers' perspectives, the data analysis showed that TQM principles, such as communication, student happiness, and continuous improvement, are applied at public secondary schools in the Kingdom of Bahrain. As well as that, the study concluded that TQM principles affect the school quality culture and total quality performance.

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