The impact of administrative decision-making on the performance of health facilities in Medina, Saudi Arabia

https://doi.org/10.53730/ijhs.v7nS1.14298

Authors

  • Saad Al Flayyeh Business Administration Dept., College of Business, Majmaah University, Majma’h, Saudi Arabia
  • Nahed Awad Al-Harbi Business Administration Dept., College of Business, Majmaah University, Majma’h | Ministry of Health, The General Directorate of Health Affairs in Medina, Saudi Arabia

Keywords:

Healthcare facilities, Administrative decision-making, Quality of decision-making, Medical professionals, Performance of health facilities

Abstract

Enhancing the administration of primary healthcare facilities might be a significant step toward achieving the quality improvement goal. The purpose of this research was to determine whether or not improvements in healthcare performance lead to improvements in the overall quality of decision-making in Medina, Saudi Arabia. In order to determine the impact that increased information security has on the quality of decision-making, the researcher used the use of a questionnaire. Our findings revealed a high level of the quality, accepting and implementing and timeliness and administrative decision-making, and this suggests that health facilities have a high degree of competence to make administrative choices in all three of their dimensions. In addition, we mentioned a high level of performance of health facilities, and this suggests that the health facilities that were investigated had a high level of performance. We found that administrative decision-making had a statistically significant influence on the performance of healthcare facilities, and we found that for every 1% rise in the level of administrative decision-making, the performance of healthcare facilities improved by 0.853%. 

Downloads

Download data is not yet available.

References

Ahmadi, H., Nilashi, M., & Ibrahim, O. (2015). Organizational decision to adopt hospital information system: An empirical investigation in the case of Malaysian public hospitals. International journal of medical informatics, 84(3), 166-188.

Alami, S., & Boussetta, M. (2018). Analysis and adoption of management control: Application to the Moroccan hospital. Information Systems Management and Innovation, 2(1), 21-31.

Allison, M., & Kaye, J. (2011). Strategic planning for nonprofit organizations: A practical guide and workbook. John Wiley & Sons.

Altuntas, S., Dereli, T., & Yilmaz, M. K. (2012). Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey. Total Quality Management & Business Excellence, 23(11-12), 1379-1395.

Araujo-Cabrera, Y., Suarez-Acosta, M. A., & Aguiar-Quintana, T. (2017). Exploring the influence of CEO extraversion and openness to experience on firm performance: The mediating role of top management team behavioral integration. Journal of Leadership & Organizational Studies, 24(2), 201-215.

Bergevin, Y., Habib, B., Elicksen-Jensen, K., Samis, S., Rochon, J., Denis, J. L., & Roy, D. (2016). Transforming regions into high-performing health systems toward the triple aim of better health, better care and better value for Canadians. Healthc Pap, 16(1), 34-52.

Betlloch-Mas, I., Ramón-Sapena, R., Abellán-García, C., & Pascual-Ramírez, J. C. (2019). Implementation and operation of an integrated quality management system in accordance with ISO 9001: 2015 in a dermatology department. Actas Dermo-Sifiliográficas (English Edition), 110(2), 92-101.

Büyüközkan, G., Çifçi, G., & Güleryüz, S. (2011). Strategic analysis of healthcare service quality using fuzzy AHP methodology. Expert systems with applications, 38(8), 9407-9424.

Chang, T. H. (2014). Fuzzy VIKOR method: A case study of the hospital service evaluation in Taiwan. Information Sciences, 271, 196-212.

De Vries, R. E., Bakker-Pieper, A., & Oostenveld, W. (2010). Leadership= communication? The relations of leaders’ communication styles with leadership styles, knowledge sharing and leadership outcomes. Journal of business and psychology, 25, 367-380.

Dodwad, S. S. (2013). Quality management in healthcare. Indian journal of public health, 57(3), 138.

Fallman, S. L., Jutengren, G., & Dellve, L. (2019). The impact of restricted decision‐making autonomy on health care managers’ health and work performance. Journal of nursing management, 27(4), 706-714.

Hazarika, S., Karpoff, J. M., & Nahata, R. (2012). Internal corporate governance, CEO turnover, and earnings management. Journal of financial Economics, 104(1), 44-69.

Hilsenrath, P. E. (2012). Healthcare management education settings in the United States: History and perspective. Journal of Management History, 18(4), 386-401.

Hossain, M. S., Kiumarsi, S., Yahya, S., & Hashemi, S. (2019). The effect of healthcare management and physicians’ loyalty. International Journal of Healthcare Management.

Hsu, T. H., & Pan, F. F. (2009). Application of Monte Carlo AHP in ranking dental quality attributes. Expert Systems with Applications, 36(2), 2310-2316.

Kelly, P. (2012). Managing Quality and Risk. Leading and Managing in Nursing. 3rd ed. South-Western Cengage Learning Press. USA, 13-15.

La Fata, C. M., Lupo, T., & Piazza, T. (2019). Service quality benchmarking via a novel approach based on fuzzy ELECTRE III and IPA: an empirical case involving the Italian public healthcare context. Health care management science, 22, 106-120.

Lee, S. F., & Lee, W. S. (2013). Promoting the quality of hospital service for children with developmental delays. The Service Industries Journal, 33(15-16), 1514-1526.

Lega, F. (2017). Doctors-managers: Is still worthy?. Health Services Management Research, 30(3), 139-139.

Louw, B. (2016). Cultural competence and ethical decision making for health care professionals. Humanities and Social Sciences, 4(2), 41-52.

Mohammad Mosadeghrad, A. (2013). Obstacles to TQM success in health care systems. International Journal of Health Care Quality Assurance, 26(2), 147-173.

Mosadeghrad, A. M. (2014). Factors influencing healthcare service quality. International journal of health policy and management, 3(2), 77.

Moslehi, S., Manesh, P. A., & Asiabar, A. S. (2015). Quality measurement indicators for Iranian health centers. Medical Journal of the Islamic Republic of Iran, 29, 177.

Muhammad Butt, M., & Cyril de Run, E. (2010). Private healthcare quality: applying a SERVQUAL model. International journal of health care quality assurance, 23(7), 658-673.

Ndabarora, E., Chipps, J. A., & Uys, L. (2014). Systematic review of health data quality management and best practices at community and district levels in LMIC. Information Development, 30(2), 103-120.

Nutley, T., & Reynolds, H. (2013). Improving the use of health data for health system strengthening. Global health action, 6(1), 20001.

Otim, M. E., Asante, A. D., Kelaher, M., Anderson, I. P., & Jan, S. (2016). Acceptability of programme budgeting and marginal analysis as a tool for routine priority setting in Indigenous health. The International Journal of Health Planning and Management, 31(3), 277-295.

Otobo, E. (2015). Comparison between physician managers and non-physician managers in Healthcare Organizations: A systematic review of literature. Icahn School of Medicine at Mount Sinai.

Parayitam, S. (2010). The effect of competence‐based trust between physicians and administrative executives in healthcare on decision outcomes. Management Research Review.

Parayitam, S., & Papenhausen, C. (2018). Strategic decision-making: The effects of cooperative conflict management, agreement-seeking behavior and competence-based trust on decision outcomes. Management Research Review.

Peterlin, J., Pearse, N., & Dimovski, V. (2015). Strategic decision making for organizational sustainability: The implications of servant leadership and sustainable leadership approaches. Economic and Business Review, 17(3), 1.

Ramez, W. S. (2012). Patients' perception of health care quality, satisfaction and behavioral intention: an empirical study in Bahrain. International journal of business and social science, 3(18).

Rao, K., & Tilt, C. (2016). Board composition and corporate social responsibility: The role of diversity, gender, strategy and decision making. Journal of business ethics, 138, 327-347.

Rossi, R., Socci, V., Pacitti, F., Di Lorenzo, G., Di Marco, A., Siracusano, A., & Rossi, A. (2020). Mental health outcomes among frontline and second-line health care workers during the coronavirus disease 2019 (COVID-19) pandemic in Italy. JAMA network open, 3(5), e2010185-e2010185.

Shafii, M., Rafiei, S., Abooee, F., Bahrami, M. A., Nouhi, M., Lotfi, F., & Khanjankhani, K. (2016). Assessment of service quality in teaching hospitals of Yazd University of Medical Sciences: Using multi-criteria decision making techniques. Osong public health and research perspectives, 7(4), 239-247.

Shahid, N., Rappon, T., & Berta, W. (2019). Applications of artificial neural networks in health care organizational decision-making: A scoping review. PloS one, 14(2), e0212356.

Shanks, N. H. (Ed.). (2016). Introduction to health care management. Jones & Bartlett Publishers.

Sharma, R., Mithas, S., & Kankanhalli, A. (2014). Transforming decision-making processes: a research agenda for understanding the impact of business analytics on organisations. European Journal of Information Systems, 23(4), 433-441.

Shieh, J. I., Wu, H. H., & Huang, K. K. (2010). A DEMATEL method in identifying key success factors of hospital service quality. Knowledge-Based Systems, 23(3), 277-282.

Tilahun, B., Teklu, A., Mancuso, A., Endehabtu, B. F., Gashu, K. D., & Mekonnen, Z. A. (2021). Using health data for decision-making at each level of the health system to achieve universal health coverage in Ethiopia: the case of an immunization programme in a low-resource setting. Health Research Policy and Systems, 19, 1-8.

Tulung, J. E., & Ramdani, D. (2016). The influence of top management team characteristics on BPD performance. International Research Journal of Business Studies, 8(3), 155-166.

Wickremasinghe, D., Hashmi, I. E., Schellenberg, J., & Avan, B. I. (2016). District decision-making for health in low-income settings: a systematic literature review. Health policy and planning, 31(suppl_2), ii12-ii24.

Williams, C. (2013). Principles of management. South-Western Cengage Learning.

von Knorring, M., Alexanderson, K., & Eliasson, M. A. (2016). Healthcare managers’ construction of the manager role in relation to the medical profession. Journal of health organization and management, 30(3), 421-440.

Zarei, E., Daneshkohan, A., Khabiri, R., & Arab, M. (2015). The effect of hospital service quality on patient's trust. Iranian Red Crescent Medical Journal, 17(1).

Zheng, W., Yang, B., & McLean, G. N. (2010). Linking organizational culture, structure, strategy, and organizational effectiveness: Mediating role of knowledge management. Journal of Business research, 63(7), 763-771.

Published

29-05-2023

How to Cite

Al Flayyeh, S., & Al-Harbi, N. A. (2023). The impact of administrative decision-making on the performance of health facilities in Medina, Saudi Arabia. International Journal of Health Sciences, 7(S1), 916–936. https://doi.org/10.53730/ijhs.v7nS1.14298

Issue

Section

Peer Review Articles