Influence of total quality management on employee’s perception of SQ, in context of healthcare sector; Pakistan
Keywords:
Total Quality Management (TQM), Service quality (SQ), Employee Perception, Healthcare sector, PakistanAbstract
To examine influence of total quality management on perceived quality services, to identify how training and knowledge sharing impact as moderating variables and mediated by organizational culture. Non-probability convenience sampling strategy was utilized for sampling. Cross sectional study design for data collection from doctors, nurses, administrative employees and others of tertiary care hospital in Karachi. It was determined that positive outcomes of TQM in SQ in the Pakistani health sector with the aid of OC mediation demonstrate that if businesses successfully adopt TQM practices, it will improve SQ score even in private hospitals. while top-management commitment and support from the government are essential for achieving ambitious objectives. In our research, the private sector's moderation effects based on training in quality management are excellent, though knowledge sharing may serve us less in both sectors. The research can be used to understanding how specialist training projects in public and private hospitals can promote TQM adoption can be influenced by dedicated training programs in public and private hospitals.
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