Measuring the extent of patient satisfacation with the services provided by health care in Madinah
Keywords:
Healthcare services, Patient satisfaction, Madinah, Quality of healthcare services, Level of qualityAbstract
The aim of this study was to identify the level of quality of healthcare services provided at the Madinah hospital and to measure the impact of the quality of healthcare services on patient satisfaction. The study also aimed to provide suggestions and recommendations to the hospital on how to improve the quality of healthcare services to positively impact patient satisfaction. The research will use a descriptive methodology, which involves identifying variables and phenomena related to the study, as well as an analytical methodology that analyzes the data obtained through research tools using statistical methods to achieve the study's purpose. The study found that there is a high level of quality of healthcare services in terms of their dimensions (tangibles, reliability, safety, empathy, responsiveness), as well as a high level of patient satisfaction with healthcare services in Madinah. Furthermore, there is a statistically significant positive correlation between the level of quality of healthcare services and patient satisfaction. Specifically, for every 1% increase in the quality of healthcare services, patient satisfaction increased by 0.546%.
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