Evaluation of patients' satisfaction level with food and food services in King Fahad Military Medical Complex (KFMMC) Hospital – Dhahran, Saudi Arabia: Improving outcome
Keywords:
patient satisfaction, patients’ perception, hospital food satisfaction, quality hospital food servicesAbstract
Hospital foods are an integral aspect of comprehensive care given to the hospitalized patients, to facilitates their recovery along with to improves their health outcomes. Every hospital has an obligation to provide the highest level of care for their patients and this includes hospital meals. Patient satisfaction on hospital food services is important quality indicator which reflects on the overall hospital health care standard going in parallel to the quality of other hospital medical services. For this reason, it is important to emphasize on the quality of the hospital meals provided to the admitted patients. As the chief concern of any healthcare foodservice program is quality of its meals which contributes as well to the patient’s overall satisfaction experiences. We carried out satisfaction survey at King Fahad Medical Military Complex(KFMMC), Saudi Arabia to determine based on the patient perception the aspects that may affecting the overall satisfaction level on the quality of hospital food services. Use the results to address any food and food services-related challenges and to regularly identify ways for improving quality of hospital meals, but more than that, to improve patient outcomes.
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