The effectiveness of telemedicine consultation and the elimination of congestion in hospitals
A systematic review
Keywords:
telemedicine consultation, healthcare systems, hospitalsAbstract
Telemedicine can be used in a variety of ways to help hospitals alleviate overcrowding and to reduce high usage of acute care medical resources in hospital settings. None of the interventions reviewed here is mutually exclusive; appropriately, many of them can be used at the same time. It is possible for hospitals to implement a triaging protocol that directs less critical patients to telemedicine. However, the effectiveness of the intervention is limited. In order to be effective, telemedicine must be constructed to fit into broader, existing healthcare systems, and healthcare providers must be trained in how to use and integrate the telemedicine system into their procedures. Given most people's lack of familiarity with telemedicine, as well as a reluctance among the older population to use telemedicine, communities must be reached and patients must be educated about how to use telemedicine. Case studies suggest that telemedicine services in rural areas should strive to meet in person with the patient in order to build confidence in the system before they are used.
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