The factors that influence turnover intention among workers in Cosmo Hotel, Kuala Lumpur, Malaysia

Muhamad Shafiq Azmi; Azahari Jamaludin; Shahri Abu Seman; Mohd Farid Shamsudin

doi:10.53730/ijhs.v6nS2.5945

Authors

Muhamad Shafiq Azmi Department of Business Management Kolej Poly-Tech MARA Bangi, Selangor, Malaysia
Azahari Jamaludin Faculty of Business, Accountancy And Social Sciences, Kolej Universiti Poly-Tech MARA Kuala Lumpur, Malaysia
Shahri Abu Seman Faculty of Business, Accountancy And Social Sciences, Kolej Universiti Poly-Tech MARA Kuala Lumpur, Malaysia
Mohd Farid Shamsudin Universiti Kuala Lumpur Business School Universiti Kuala Lumpur Kuala Lumpur, Malaysia

Keywords:

turnover intention, leadership, workload, pay satisfaction

Abstract

An employee is a company's lifeblood. The firm's success or failure is determined on employee performance. To improve employee performance and loyalty, senior management recognizes the need of investing in employee happiness and growth. This conceptual research examined the factor influence turnover in the Cosmo Hotel, Kuala Lumpur, Malaysia. A theoretical framework and model linked to employee turnover intention are also discussed, as well as variables influencing staff turnover in Cosmo Hotel. A questionnaire containing 24 items was given to 97 hotel employees of various levels. The technique utilized in this research was to randomly choose workers from the company and ask them for their personal opinion. The paper ends with recommendations for future research by using various degree of analysis on investigating the impact of turnover intention. This research also found a link between employee turnover intention and behaviour, which may be used in both theory and practice.

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