A survey of designing tools for chatbot application

https://doi.org/10.53730/ijhs.v6nS5.8889

Authors

  • Bhagyashree Deshpande Dept. of Computer Science and Engineering, Shri Ramdeobaba College of Engineering and Management, Nagpur, India
  • M.B. Chandak Dept. of Computer Science and Engineering, Shri Ramdeobaba College of Engineering and Management, Nagpur, India

Keywords:

Artificial Intelligence, Chatbot, Tool

Abstract

The invention of chatbot brought us to the new era of technology. As Artificial Intelligence continues to gain traction in modern customer service, chatbots are becoming an integrated part of user experience. A chatbot has the capability to study and influence user behavior by asking and answering user’s questions. Chatbots help with human- computer interaction and address customers’ queries instantly, without the need for a support agent. Now a days there are many tools available for designing and deploying the chatbot such as Google dialogflow, Amazon Lex, Microsoft bot, Facebook Wit.AI, RASA, IBM Watson, Botpress, Botkit, Botsify, Pandorabots, MobileMonkey, SAP Conversational AI, CoRover, Chatfuel and many more. This paper represents the different types of tools used for developing chatbot.

Downloads

Download data is not yet available.

References

What Is a Chatbot? [Online] Available: https://www.oracle.com/in/chatbots/what-is-a-chatbot/

The History and Evolution of Chatbots. [Online] Available: https://insights.daffodilsw.com/blog/the-history-and-evolution-of-chatbots

Some Basic Terms Of Chatbots. [Online] Available: https://www.geeksforgeeks.org/some-basic-terms-of-chatbots/

What is Chatbot: Design Process & Its Architecture. [Online] Available: https://www.elprocus.com/chatbot-design-process-and-its-architecture/

5 Reasons Why Your Chatbot Needs Natural Language Processing. [Online] [Available]: https://towardsdatascience.com/5-reasons-why-your-chatbot-needs-natural-language-processing-

Rohit Tamrakar, Niraj Wani, “Design and Development of CHATBOT: A Review”, International Conference on Latest Trends in Civil, Mechanical and Electrical Engineering, Bhopal, India, April 2021.

Ashutosh Vishwakarma, Ankur Pandey, “A Review & Comparative Analysis on Various Chatbots Design”, International Journal of Computer Science and Mobile Computing, vol. 10, no. 2, pp. 72-78, February 2021.

Sara Perez-Soler, Sandra Juarez-Puerta, Esther Guerra and Juan de Lara, “Choosing a chatbot development tool”, in IEEE Software, vol. 38, no. 4, pp. 94-103, July-Aug. 2021.

Gkikas C Dimitris, Theodoridis K Prokopis, Tzavella Georgia, Vlachopoulou Georgia, Kondili Isidora and Tzioli Melpomeni, in 8th International Conference on Contemporary Marketing Issues, January 2021.

Amit Patil, K Marimuthu, Nagaraja Rao A and R Niranchana, “Comparative Study of cloud platforms to develop a Chatbot”, International Journal of Engineering and Technology, vol. 6, no. 3, pp. 57-61, June 2017.

15 Best AI Chatbot Development Framework & Platforms [Online] Available: https://www.kommunicate.io/blog/chatbot-framework-platform/

18 Chatbot Development Frameworks and Chatbot Platforms [Online] Available: https://cedextech.com/chatbot-development-frameworks/

Building Bots with Botkit [Online] Available: https://discover.bot/bot-talk/guide-to-bot-buiding-frameworks/botkit/

Pandorabots Review of Pricing, Features, Pros & Cons, and Expert Chatbot Software Advice [Online] Available: https://www.chatbots.org/pandorabots

MobileMonkey Review [Online] Available: https://supportyourapp.com/blog/mobilemonkey-review/

SAP Conversational AI [Online] Available: https://www.capterra.com/p/204599/SAP-Conversational-AI/

SAP Conversational AI [Online] Available: https://www.sapstore.com/solutions/42282/SAP-Conversational-AI

CoRover – AI Virtual Assistant [Online] Available: https://corover.ai/

What is Amazon Lex? [Online] Available: https://docs.aws.amazon.com/lex/latest/dg/what-is.html

Amazon Lex: How It Works [Online] Available: https://docs.aws.amazon.com/lex/latest/dg/how-it-works.html

Published

13-06-2022

How to Cite

Deshpande, B., & Chandak, M. B. (2022). A survey of designing tools for chatbot application. International Journal of Health Sciences, 6(S5), 1403–1413. https://doi.org/10.53730/ijhs.v6nS5.8889

Issue

Vol. 6 No. S5 (2022)

Section

Peer Review Articles
Copyright & Licensing

Copyright (c) 2022 International journal of health sciences

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Articles published in the International Journal of Health Sciences (IJHS) are available under Creative Commons Attribution Non-Commercial No Derivatives Licence (CC BY-NC-ND 4.0). Authors retain copyright in their work and grant IJHS right of first publication under CC BY-NC-ND 4.0. Users have the right to read, download, copy, distribute, print, search, or link to the full texts of articles in this journal, and to use them for any other lawful purpose.

Articles published in IJHS can be copied, communicated and shared in their published form for non-commercial purposes provided full attribution is given to the author and the journal. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.

This copyright notice applies to articles published in IJHS volumes 4 onwards. Please read about the copyright notices for previous volumes under Journal History.

Crossref
Scopus
Google Scholar
Europe PMC