Assess the satisfaction of Van Hien University students with the service quality of Ohao smart
Keywords:
Leadership style, student satisfaction, Ohao SmartAbstract
The study presents an overview of the characteristics of the research sample, a general description of the sample's response results, and the results of testing the measurement scales, the research sample has reflected the characteristics of the research crowd. The results of the scale test using Cronbach's Alpha and the EFA factor analysis help us extract the components of leadership style affecting student satisfaction: (1) Ohao Smart design and landscape, (2) Ohao Smart responsiveness, (3) Ohao Smart support service quality, (4) Food quality /reliability, (5) Ohao Smart price. The scale of research concepts has reached convergent and discriminant validity through satisfying the conditions of EFA factor analysis and Pearson correlation analysis. The test results of linear regression show that all 5 components have a leadership style that positively impacts student satisfaction at a significant value of < 0.05 (95% significance level). The model test results show that the model is suitable, there is no violation of the test assumptions, and the results of testing the hypotheses are accepted.
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