The latest ways to improve the patient experience: Inspired by the ideas of health professionals
Keywords:
administration, health professionals, healthcare, hospital, patientAbstract
The measurement model is rooted in the idea that the hospital creates the patient experience, and therefore the hospital alone builds the patient experience. However, perhaps the most striking thing that comes to mind when considering how to improve lives through the patient experience in healthcare is the role of ordinary healthcare professionals in developing strategies to improve the patient experience. In studies of nearly 200 healthcare professionals working on the front lines of patient care, nearly all participants expressed at least one opinion about what healthcare could do to make the patient experience better. This phenomenon is the focus of this paper.
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