Improving patient care through collaborative practices between nursing, pharmacy, and laboratory services
Keywords:
Patient care, nursing, pharmacy, healthcare communication, SBAR, electronic health records, medication management, errors, teamwork, diagnostic services, patient safety, health outcomesAbstract
Background: One of the critical antecedent conditions in any given healthcare institution involves communication between and among various healthcare workers. Nonetheless, the combined teams experience communication challenges that create mistakes, inadequacies, and negatively impact the patient. Aim: The objective of this study is therefore to establish ways on how interdisciplinary healthcare teams especially the nursing, medical, pharmacy and laboratory teams can effectively communicate with each other. Methods: The study comprises a literature search of the current literature on communication approaches in healthcare teams. Core practices discussed are the use of kits like SBAR, listening and communication tools, division of work through daily multidisciplinary meetings, health information technologies such as EHRs, determination of individual member roles and function and ways to handle interprofessional conflicts. Results: The evaluation carried out in the study shows that enhanced and structured methods of giving and receiving hand offs through the use of SBAR as well as active listening and EHRs enhance information transfer and decision making among team members. Interdisciplinary daily/weekly meetings and understanding of scope of practice by each discipline add to effective cooperative function and minimize confusion. Conclusion: Interdisciplinary structural and functional team communication is a critical component of healthcare organizations’ success.
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