The  quality of health services during COVID-19 pandemic  in Indonesia

Ni Putu Rai Yuliartini; Ida Bagus Wyasa Putra; Gede Marhaendra Wija Atmaja; Dewa Gede Sudika Mangku

doi:10.53730/ijhs.v6n2.7511

Authors

Ni Putu Rai Yuliartini
raiyuliartini@gmail.com
Ganesha University of Education, Singaraja, Indonesia
Ida Bagus Wyasa Putra Udayana University, Denpasar, Indonesia
Gede Marhaendra Wija Atmaja Udayana University, Denpasar, Indonesia
Dewa Gede Sudika Mangku Ganesha University of Education, Singaraja, Indonesia

Keywords:

public service, health services, medical facility, COVID-19, government policy, health law

Abstract

The aim of this study was to examine the quality of health services during the COVID-19 pandemic in Indonesia. This study was a descriptive qualitative research and it described the level of quality of hospital services and health workers which were reviewed based on health law. The writing of this article used secondary legal materials, namely books, journals, articles, and other written works originating from both print and internet media, and also phenomena that occured in the field. The results indicated that the quality of health services during the COVID-19 pandemic in Indonesia had triggered considerable public concern about COVID-19. Government policies were deemed ineffective in an effort to break the chain of distribution and had not been able to fully accommodate and guarantee the health of all levels of society, especially for health workers. Health workers in carrying out their duties were not guaranteed legal certainty potentially. In terms of health facilities, the condition of hospitals and health centers in Indonesia also experienced overload capacity and it led to the health care to not run quickly and effectively.

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